Improve agent wellbeing and productivity

# Thrive for Support Teams

Thrive Reset embeds wellbeing directly into the contact center agent experience. Each Reset is a science-backed, 60-second break to help agents reduce stress — triggered at the moments when they need it most.

[Get Started](https://thriveglobal.com/integrations/support-teams#get-started)

## Contact center agent stress impacts retention, operating costs, and customer experience.

**Agent Stress**  
87% of call center operators report high or very-high stress levels.  
*Cornell University, 2021*

**Agent Turnover**  
40% turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.  
*International Customer Management Institute, 2019*

**Cost Per Agent**  
-$7,500 average cost of replacing each turned over agent.  
*Cornell University, 2021*

## Stress is Unavoidable.  Cumulative Stress is Preventable.

## Thrive for Support Teams

Thrive for Support Teams embeds wellbeing directly in the daily support team workflow to meet agents where they are with a science-backed stress intervention in real time.

### PLATFORM INTEGRATIONS

## Thrive Global is embedded directly within the contact center technology you use

webex contact center

genesys cloud

nice cxone

intradiem

1. **Identify Triggers**  
Configure the initial criteria for a Thrive Reset stress trigger.  
2. **Deliver Interventions**  
The contact center agent receives a 60-second Reset, triggered at the moment they are experiencing max stress.  
3. **Drive Results**  
Reporting on productivity, wellbeing and engagement to demonstrate impact.

## Thrive for Support Teams Drives Agent Wellbeing & Productivity

**78%** of agents say that having Thrive Reset has made stress more manageable  
**76%** of agents feel more effective on calls after receiving a Thrive Reset  
**3%** improvement in average handle time (AHT)  
**90%** Thrive Reset completion rate  
**70%** of agents would rather receive a 60 second Thrive Reset than have that time back

## Hundreds of Resets, triggered automatically when agents needed them most

Break the cycle of cumulative stress with hundreds of Resets on themes including breathing, stretching, gratitude, world exploration, soundscapes, and more.

## Explore our Reset Library

[Learn more about Thrive Reset](https://thriveglobal.com/thrive-reset)

**You Are Becoming**

**Neck Roll**

**Sea Creatures**

**Box Breathing**

**Wonders of Watercolor**

**Dreams**

**Forest After Rain**

**Tap Into Connection**

**Blue Harmony**

**Irish Countryside**

## Meet people where they are

### Connect with Thrive Global today to learn more about how you can bring Thrive for Support Teams to your contact center.